Friday, September 7, 2012

Healthcare Marketing - Budgeting


The large investments made by private entities in health infrastructure makes it imperative for them to go out and reach the patients - instead of waiting for patients to go to in their centers, is where the importance of Hospital / Healthcare Marketing steps in.

In General Hospital Marketing can be classified as:

* Referral Marketing

* Corporate Marketing

* PSU / Govt Agencies

* Community Marketing

* International Marketing

The Role of Insurance Companies / TPAs ​​has gradually developed over the years and has helped the market to grow - all healthcare facilities are now a couple of days with the associations with TPAs ​​and offer cashless services, subject to the conditions.

Referral Marketing - this is to achieve primary and secondary care physicians to refer their complicated cases to tertiary centers which are better able to handle such cases.

Corporate Marketing - this is to reach to industries and businesses, creating tie-ups with them and offering certain unique and additional services to seek their patronage.

PSU / Govt. Agencies - entering into tie-ups with Govt. agencies like CGHS (Central Govt health system), ECHS (Ex-Sercivemen contributory health system) and other similar organizations.

Community Marketing - this goes a long way to fulfill the social responsibility of the hospital, where health services are offered free or discounted to the most vulnerable groups of society. (Free Healthcheck fields, without medicine, etc.)

International Marketing - the huge difference in the costs of healthcare delivery in India and Wes have made India a favorable destination for a new kind of travel - Medical Tourism - wherein people from the west come to India to avail of the quality of health services nearly a tenth of the cost to the west. This has made hospitals to market themselves as attractive destinations for quality healthcare services and healthcare delivery - Indian hospitals are extensively marketing them on the internet.

Budgeting - affordable Return on Investment

As a general rule, takes about two or three times the revenue it needs to justify what the salesperson will cost you.

So, if you spend Rs 75,000 per year to bring about that person, expect over time a Rs Rs.150, 000. 200,000 increase in sales annually. "

Following rough monthly figures for calculating the average outlay of hiring:

Salary: 20,000 to 40,000

Incentive Bonus: 5000

Advantages: 2,000

Cost of sales: 3,000

Sales Collateral, awards, etc.: 5,000

To determine if the sales staff works as expected, create an annual sales plan month by month. Establish specific goals by modality by month, as well as overall 30 -, 60 -, and 90 day targets. And if you plan to use an incentive plan, be sure to plan what is to what extent you can easily and quickly. Revisit your sales goals and incentive plan at least annually, but review your salesperson's performance more often.

For example, if you do not make their call quota this quarter, find out why not. And ask them what they want to do. Professional sales people expect that.

For example, marketers are required to make 10 calls per day, completing their entire roster roughly every month, calling on "A-list" doctors at least once every four weeks and "B-list" practices approximately once every 5 - 6 weeks. Sales managers also call on the practices themselves to check the rotation of representatives. If after four or five months you can not see references and revenues trend upward, take action.

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