Sunday, August 26, 2012
Tips for online shopping
As the owner of an online store and a veteran online shopper, I have come to learn (sometimes the hard way) what you should consider when shopping at any online store.
* Website Security
How secure is the site? It's their site being scanned daily by a third-party service like McAfee Secure (formerly HackerSafe) to ensure the site is good and safe? These services will keep you safe from identity theft, credit card fraud and other scams. So you want to make sure you have a McAfee Secure or other valid third seal of protection of third parties on its website. Very important!
* Shipping
What are the shipping options your company provide? Are you able to choose shipping options based on the desired date of delivery and the cost? I'm a big fan of sites that allow me to choose a shipping option based on the delivery date (expressed vs. postal mail). Many sites also offer free shipping when you buy a certain amount - for example, Amazon.com offers free shipping on all orders over $ 39.
I would also like to know how fast you process orders. It 'a pet peeve of mine to order something a Monday, and then realize you still have not shipped the product to Friday ... which means I have to wait up to a week (or more) for delivery. In our online store we have a policy of shipment All orders within 48 hours, and are able to ship much faster in most cases.
* Where the item ship?
If you're Canadian and you make a purchase from a U.S. site, just know that you can be responsible for any duties / brokerage charges when the order is crossing the border. There are also many sites these days that are drop-shipping directly from the manufacturer. So even if the site is based in Canada, if they can drop shipping are the same element can ship from the U.S. (and the costs may apply).
* Free Gift Box / customization
If you buy your item for a gift for someone else, it's nice to be able to send a gift already wrapped and personalized with a hand-written paper. This will give the impression that the gift was sent directly to you and is a very nice touch that is sure to be appreciated. Free gift wrapping is one of the most popular options in our online store gifts for children.
* Customer Service
Even if the business is in line, there is still to be able to get a good service. You may want to give the shop a call (not a toll-free or is it a long distance call)? We also recommend that an e-mail to see how your application (s), it responds and how long it takes for them to respond. How quickly and accurately respond to your email that is a good indication of how quickly they will take care of your orders.
* Return Policy
Another important consideration to look at is what is the return policy of the store. If you are not satisfied with the product, what is the return policy of the store?
Keeping these tips in mind you should have a pleasant experience when shopping online....
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